Help & FAQ
How do I place an order?
Select your product and colour, add it to your cart, proceed to checkout, enter your details, and continue through WhatsApp to submit your order request.
How long does shipping take?
We offer free shipping across India. Delivery timelines depend on your location; you'll receive tracking details once your order ships.
How can I track my order?
Visit My Orders (under your account, or via the link in the site footer) to see your order status and tracking number once it's available.
Can I cancel my order?
You can request cancellation from your order confirmation page while the order hasn't been packed yet. Our team reviews each request and processes any applicable refund.
What is your return/refund policy?
Returns or refunds are available only for eligible issues such as receiving a damaged, defective, or incorrect product. Please contact FABEA within 48 hours of delivery with your order number and clear photos/videos of the issue. The product must be unused and in its original condition with packaging and tags, where applicable. Change-of-mind returns are not accepted. Approved refunds will be processed after the returned product is received and inspected.
How do I contact customer support?
Visit the Customer Care page for our support phone number and WhatsApp chat (support only, not for placing orders).
What if the colour I want is out of stock?
Only currently available colours are shown as selectable. You can check back later or contact FABEA for availability updates.